1. Policy Overview
This policy applies to the provision of COVID-19 test devices under an NHS service. These tests are free of charge for eligible patients as per NHS guidelines. For patients who do not meet the eligibility criteria, a private option may be available for purchase. This policy outlines the conditions for refunds and returns for non-eligible patients who purchase test kits.
2. Eligibility for Free NHS Test Devices
- Patients eligible for free COVID-19 test devices will be provided with the kits at no cost, subject to meeting NHS criteria.
- Ineligible patients who purchase test kits privately are subject to the terms below.
3. Refund Policy for Paid Test Devices
Refunds are applicable only to patients who purchase test devices and meet the conditions outlined below:
Eligibility for Refunds
1. Order Cancellation:
- You may cancel your order within [X] hours if the test device has not been dispatched.
- Orders cannot be cancelled after the test device has been dispatched.
2. Faulty or Damaged Devices:
- If the test device arrives damaged or incomplete, you may request a refund or replacement. Proof of damage (e.g., photos) must be provided within [X] days of delivery.
3. Non-Delivery:
- If a paid test device is not delivered within [X] days, you may request a refund or replacement.
Non-Refundable Scenarios
- Opened or used test devices.
- Incorrect delivery details provided by the customer.
4. Returns Policy
Due to the disposable and medical nature of test devices, returns are only accepted under the following conditions:
- Faulty or Damaged Devices: Unused, faulty, or damaged test kits can be returned for a refund or replacement.
- Return Process: Customers must contact us within [X] days to initiate a return.
5. Process for Refunds or Returns
1. Contact Us:
- For issues with test kits, email info@lfdcovidtest.com or call 0800 999 4888.
- Provide your order number, a description of the issue, and supporting evidence (e.g., photos).
2. Review and Verification:
- Requests will be reviewed within [X] business days, and eligible refunds or returns will be processed promptly.
3. Refund Issuance:
- Refunds for paid test kits will be issued to the original payment method within [X] business days.
6. NHS Service-Specific Provisions
- Patients eligible for free NHS test devices will not be charged.
- If a free test device is defective, it will be replaced upon verification, subject to NHS policies.
7. Contact Information
For queries related to this policy, please contact us:
Disclaimer
This policy applies to the provision of COVID-19 test devices under both NHS-funded and private arrangements. NHS guidelines govern eligibility for free tests. This policy is subject to change without notice. Please refer to the latest NHS guidelines for updates on eligibility criteria.
